Return Policy

Refund Policy

Our refund policy is valid for 14 days after you receive your purchase for all UK, US, EU and Canada customers. Unfortunately, after this period, we are unable to offer a refund or an exchange. You must fill in the return form with the items within this period, any items returned outside of this 14 day period will be rejected. Customers must make arrangements for the collection of their item if they try and return the item outside of the 14 days, we will not take on extra delivery cost for this mistake For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received.

All items must be returned back to the address: Business Center Moy Road Industrial Estate, ATTN: Unit 19b Arabecca Return/Exchange Department Moy Road, Taffs Well CF15 7QR as stated on the the return form.

Any item returned to us which is not in its original condition, is damaged or has missing parts for reasons not due to our error, will not be eligible for a refund or exchange. Any item which has been customised or made-to-measure has a strict no-returns policy; this includes all orders which have been hemmed to a particular length.

Refunds (if applicable) Any item purchased may be returned without question for a full refund within 14 days of receiving the item, reasons include The incorrect size has been ordered The quality of the item is not to the customers satisfaction The item delivered does not match the online description Please note that the customer is responsible for all postage costs.

Once the returned item has been received it will be inspected and only we have the right to determine the returned product's condition. Your refund request will not be accepted if;

The items are damaged due to the fault of the customer or the return shipping process The items contain any form of odour i.e perfume The item's tags have been removed or the item has been altered in any way

Once approved we will process your return and issue a full refund within 10-12 working days.

Wholesale

All b2b purchases are non refundable, companies who orders suits for business purposes or with the intention of reselling the products will do this at their own risk. Abitto will not take the risk for suits that are not sold on.

FAQ

Questions and Answers

Return Policy

Refund Policy

Once the returned item has been received it will be inspected and only we have the right to determine the returned product's condition. Your refund request will not be accepted if;

Once approved we will process your return and issue a full refund within 10-12 working days.

Cancellation Policy

If you want to cancel your order, please email us at info@arabecca.com, providing your order number and the reason for cancellation. For orders that have not been dispatched yet, we will cancel them and refund your payment within 2-5 working days. However, if the item has already been dispatched or sent for production (custom made), it cannot be immediately cancelled. In this case, the item will be delivered as promised, and if it is a standard off-the-peg size, you may request a full refund. Please note that custom made suits are non-refundable.

At our store, each item is treated separately. For instance, if the jacket is too large, you only need to return the jacket and not the waistcoat or pants. We offer unlimited exchanges, which means that if the replacement size is still too large, you can exchange it for a smaller one without any limit.

Exchange

Exchanges

(if applicable)

We will happily exchange your order to ensure your suit is the best size and fit for you.
We offer an additional 5 working day once the item is exchanged so customer have the extra time they need to ensure a perfect fit.

If you need to exchange your purchase for a different size or would like a different suit altogether, send us an email at info@abitto.com with your order number along with the item you would like to exchange.

A member of our team will then work with you to ensure you get the right fit for your body shape.

You will need to send us your suit in it's original packaging and in the condition in which it was received. Please be sure to include a note of your order number, return address and the alterations you require.

Once we receive and process your return, a new suit will be shipped directly to you. If the item you require is not in stock, your items will be handmade and shipped. You will receive tracking information for the new order.

If, when we receive the return, we deem that you have damaged the goods, the exchange will be denied and the suit will be returned to you. Please note that you will be responsible for all shipping costs.

Delivery Time Scale

We aim to deliver all suits within 2-3 workings days for our paid (£5.99) service for the UK, 7 working days for our UK free delivery service, Or Next day delivery if ordered before 13:00 for UK clients only. 5-7 working days for all US and Canadian orders . Products are tracked, delivered and handled by APC and Royal Mail for all UK and Ireland Orders, and USPS and TNT for all US orders.
Abitto take no responsibility or liability for any delays and are not liable for any inconvenience caused. Customer ordering outside of the UK are responsible for any custom charges. Abitto is based and distributes all products from our warehouse based in the UK Customers accept responsibility for ordering items and accept the risk and take into considerations potential delays when predicting delivery.

FAQ

Arabecca operates this Website. All services on this website are available to you based on your acceptance of the below terms and conditions.

We reserve the right to refuse service to anyone, for any reason, at any given time. By visiting the website, engaging in our services and making any purchases, you agree to be bound by the following terms and conditions; please read all terms and conditions carefully before using the website.

All new features, which may be added at a later date, shall also be subject to the terms of service. Arabecca reserves the right to modify the terms or add new content at any point by posting updates and it is your responsibility to check this page for these changes.

Our store is hosted by WorldPay; providing us with the platform to sell our products and services to you. You understand that your content may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfer over networks.

SECTION ONE – ONLINE STORE TERMS

By agreeing to these terms you state that you are the age of majority in your state or province and have given permission for any minor dependents to use this site. You must not use any product on this site for any illegal or unauthorised purpose and you may not violate any laws in your jurisdiction by using our services. You must not transmit any viruses or any code of a destructive nature.

SECTION TWO – GENERAL CONDITIONS

You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of the service, use of service or access to the service without express written permission by Arabecca.

SECTION THREE – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Arabecca is not responsible for any information that may be inaccurate. You will rely on the information on the website at your own risk. Arabecca reserves the right to modify its content without the obligation to update any information on this website. It is your responsibility to monitor changes to the website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of any changes made to the website. Prices for our products are subject to change without any notice. Arabecca also reserves the right to discontinue the service without notice at any time and will not be liable to you or any third party as a result. Arabecca cannot guarantee that the colours and images of our products are correctly displayed on your computer screens and will not be held responsible for any inaccuracies. All products will be subject to return or exchange only according to the Arabecca returns policy. Arabecca reserves the right to also limit sales of any product or service at any given time.

SECTION FOUR - ACCOUNTS

Arabecca is able to refuse any order you place or limit quantities purchased per person, per household or per order. Arabecca will also cancel orders that appear to be placed by dealers or distributors. You must agree to provide current and accurate information in regards to purchases and accounts and keep this information up to date in order for Arabecca to complete your order and contact you if required.

SECTION FIVE - THIRD PARTY LINKS

Arabecca is not affiliated with any third-party websites which you may be directed to via links on this website. Arabecca, therefore, cannot be held liable for any harm or damage related to purchases or the use of the service on any other website. You are to review the policies of the third party website before you engage in any transaction and any complaints or concerns should be directed to the third party.

SECTION SIX - USER COMMENTS AND FEEDBACK

Any comments, suggestions, proposals or plans you may send to us can be used by Arabecca at any time and Arabecca will be under no obligation to maintain any comments in confidence or to respond to any comments. Your comments must not violate any right of any third party and will not contain any abusive material; they will also not contain any virus or malware that will be harmful to the running of the website.

SECTION SEVEN - PERSONAL INFORMATION

You must not use a false email address, pretend to be someone other than yourself or mislead Arabecca or any other third party when making purchases or posting any comments or suggestions to the website. Arabecca will not take responsibility for your comments or that of any third party.

SECTION EIGHT - WARRENTIES, LIMITATIONS AND LIABILITIES

Arabecca cannot be held responsible if the use of this service is interrupted, un-secure or in error. Arabecca may from time to time remove the service or cancel it all together without notice. Your use, or inability to use the service is at your own risk. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION NINE - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Arabecca and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION TEN - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION ELEVEN - CONTACT

Questions about these Terms of Service should be sent to Arabecca at: info@arabecca.com

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